Once your order is placed with the HayShop you will receive an email confirmation, followed by a second email confirming your order has been dispatched, including any relevant details for tracking.
Shipping Lead Times
Individual lead times vary from product to product, with estimations provided within each product description. Please contact our team for any specific lead time enquiries.
Delivery Lead Times
For 'In Stock' items delivery will be within five (5) to 10 (10) business days, depending on your location.
Delivery Services – Courier or Post
Small, Medium, Large or Oversized Orders will be delivered via Post or Courier and costs will be calculated based on weight and distance in the checkout.
Please note that a signature may be required upon delivery at the nominated address. Delivery will occur between 9:00 am and 5:00 pm Monday - Friday and we are unable provide an exact time or call prior to delivery.
Your Shipping Address
Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.
The delivery address must be an address within Australia and cannot be a PO Box or Freight Forwarding Location.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
Customers can opt to collect orders of furniture items only from our warehouses in NSW or VIC. Once your order has arrived to our warehouse, one of our friendly staff will let you know your items are ready for collection. You will need to provide your order number and name, so ensure you have these on hand. See address and contact details below.
Unit 1, 16 Nelson Ave
Padstow NSW 2211
(02) 8062 6090
5B Janine St
Scoresby VIC 3179
1300 204 237
Warehouse collections are available from 8.30am - 3.30 pm Monday to Friday.
Click & Collect
Customers can opt to collect orders of accessories only from our showrooms in NSW and VIC. Please allow five (5) to seven (7) business days for NSW collections and seven (7) to ten (10) business days for VIC collections.
Once your order has arrived to our showroom, one of our friendly staff will let you know your items are ready for collection. You will need to provide your order number and name, so ensure you have these on hand. See address and contact details below.
Hay Shop Sydney
285A Crown St,
Surry Hills NSW 2010
(02) 9538 0855
Open 10 am - 6pm Monday to Friday, 10am - 5pm Saturday and Sunday.
Cult Design Melbourne
680 Elizabeth St
Melbourne, VIC 3000
(03) 9066 1177
Open 8.30am - 5.30pm Monday to Friday, 10am - 4pm Saturday.